Contact Livetrans
We're Here to Help
If you have any questions, suggestions, or need technical support, please don't hesitate to reach out to us.
Send Us a Message
Please fill out the form below to contact us. Our team will get back to you as soon as possible.
What we can help with
LiveTrans support covers the public website, the Windows and macOS desktop apps, accounts, downloads, and self-serve billing. Write when you need help with:
- Installing or launching the current Windows or Apple Silicon macOS release
- Capturing desktop audio for Zoom, Microsoft Teams, Google Meet, or a browser meeting
- Account sign-in, email verification, or password reset
- Free and Pro plan allowances, invoices, or cancellation
- A product question that is not answered on the download, pricing, or meeting subtitle pages
The public support address is support@livetrans.pro. The form on this page and that mailbox reach the same team.
What to include
A complete request is easier to answer. Please include:
- Windows or macOS, and whether the Mac is Apple Silicon
- The LiveTrans version shown on the download page or in the app
- The meeting platform you were using
- What you expected, what happened instead, and any exact error text
Do not send meeting recordings, transcripts, or other confidential conversation content unless we ask for a specific excerpt.
Other resources
- Download the current Windows or macOS app
- Compare Free and Pro on the pricing page
- Read how meeting audio is handled in the Privacy Policy
- Review the participant-side subtitle workflow
We do not publish a guaranteed reply window. Response time varies with the request.